Remote IT Support for
Social Impact Organisations
We manage your Microsoft 365 environment, devices, helpdesk, and email security — remotely, reliably, and at a flat monthly rate. Your team gets IT support without the overhead of an in-house team.
Four service areas — all covered, all remote
Microsoft 365 management
User onboarding and offboarding, licence management, tenant administration, account resets, MFA enforcement.
Device setup & migration
New device configuration, staff onboarding to devices, migration from old to new hardware, software standardisation.
Helpdesk support
WhatsApp, email, and ticket-based support for day-to-day IT issues. Response times per tier SLA — 30 min for P1.
Email security
Spam filtering, anti-phishing policies, email security configuration, Microsoft Defender setup and monitoring.
Four retainer tiers — from Basic to Enterprise
Your tier is determined by team size. Every tier includes all four service areas — differences are SLA speed, included hours, and priority. Pricing is built per organisation around scope and scale; request a tailored proposal.
- 10 support hrs / month
- Business-hours helpdesk
- P1 SLA: 2 hours
- Quarterly review
- 25 support hrs / month
- WhatsApp + email + ticket
- P1 SLA: 1 hour
- Monthly review
- 50 support hrs / month
- Named account lead
- P1 SLA: 45 min
- Monthly review + report
- Unlimited support
- Dedicated engineer
- P1 SLA: 30 min
- Tailored SLA & reporting
Trusted for both hosting and IT
Netball South Africa
We haven’t had to think our website or IT infrastructure since working with Stractiv8. Their team just makes it work — so ours can focus on netball.
Already a hosting or cyber client?
Add remote IT support and save 10% on the combined retainer. One team, one retainer, zero hassle.