Questions we get, answered.

We size by DNS query volume — the actual amount of resource your site uses on the shared server, not just storage. A typical visitor session triggers 10–15 DNS queries. Our free 48-hour health check pulls your real traffic data and tells you which tier matches. Most NGO sites land on Seed or Root; high-traffic hubs land on Canopy or Baobab.

The caps exist so one busy site doesn't degrade performance for everyone else on the shared server. If your traffic grows beyond your tier, we move you up — no surprise charges, no downtime. You'll get a heads-up from us before you hit the ceiling.

It's the "active brainpower" your site has available for processing each page load. Standard content sites run perfectly on 512 MB. Sites using JetEngine, membership features, or custom queries need 1 GB or 2 GB tiers to process those functions smoothly.

We're fully managed — you never log into cPanel, never chase plugin updates, never patch a WordPress vulnerability. Our tier includes 85+ premium licences, 24/7 uptime monitoring, and a real human you can WhatsApp.

Our free health check is designed to answer exactly this. We scan your current site's performance, layout complexity, and traffic weight to recommend the Seed, Root, Branch, Canopy, or Baobab package.

Yes, fully. We handle the migration of files, databases, SSL certificates, and DNS updates. We test the site on a temporary staging URL first to ensure zero downtime when switching.

Our monitoring logs uptime every 60 seconds. If a site goes down, an alert escalates immediately. We scan daily for malware, and in the case of a breach, we restore from one of our clean off-site backups instantly.

Every tier includes the same four service areas — Microsoft 365 management, device setup, helpdesk, and email security. What changes by tier is included hours, SLA speed, and priority.

Yes, we support Google Workspace environments for mailbox administration, user changes, and primary security configuration. However, our Acronis backup and advanced threat integrations are built natively around the Microsoft 365 ecosystem.

If you exceed your hours, additional support is billed at our standard discounted partner rate. If you consistently exceed your hours, we'll recommend adjusting your retainer scope to avoid out-of-bundle costs.

Yes, you receive one consolidated monthly invoice covering hosting, IT support, and cyber security retainers under a single agreement.

For P1 critical emergencies (like tenant lockouts or server failures), our SLA guarantees a response within 30 minutes on Enterprise packages and 1 hour on Standard packages.

Acronis email security and posture management for Microsoft 365 or Google Workspace mailboxes, plus mailbox backup and email archiving. It's our entry-level cyber tier, focused on protecting the most sensitive NPO data — what sits in your inbox.

Microsoft's built-in security covers some of the basics but does not include ransomware-grade backup, EDR/XDR detection, formal email archiving for compliance, or SOC monitoring. Our Acronis-based cyber stack adds those layers on top.

We size your tier from user count and the Knights IT bundle that fits your risk profile. Stractiv8 wraps that with our liaison, monthly reporting and contract ownership, then builds a tailored proposal.

In Belgium, under EU jurisdiction. We deliberately host outside the United States and outside US-owned cloud providers (AWS, Google Cloud, Azure) so that client data is not subject to the US Cloud Act's extraterritorial reach.

For organisations working with women's rights defenders, journalists, or partners in politically restrictive contexts, jurisdictional choice is operational security. For EU-funded NGOs, GDPR-aligned infrastructure is increasingly a procurement requirement.