- Service line 02
- Monthly retainer
- Remote delivery
Remote IT Support for
Social Impact Organisations
We manage your Microsoft 365 environment, devices, helpdesk, and email security — remotely, reliably, and at a flat monthly rate. Your team gets IT support without the overhead of an in-house team.
What's included
Four service areas — all covered, all remote
Microsoft 365 management
User onboarding and offboarding, licence management, tenant administration, account resets, MFA enforcement.
Device setup & migration
New device configuration, staff onboarding to devices, migration from old to new hardware, software standardisation.
Helpdesk support
WhatsApp, email, and ticket-based support for day-to-day IT issues. Response times per tier SLA — 30 min for P1.
Email security
Spam filtering, anti-phishing policies, email security configuration, Microsoft Defender setup and monitoring.
Tiers & scope
Four retainer tiers — from Basic to Enterprise
Your tier is determined by team size. Every tier includes all four service areas — differences are SLA speed, included hours, and priority. Pricing is built per organisation around scope and scale; request a tailored proposal.
Basic
1–5 users
Tailored proposal
10 hrs · annual contract
- Seed → Baobab · 5 packages
- Daily backups + malware scanning
- Over 85 premium tools included
- Page speed & uptime monitoring
Standard
6–15 users
Tailored proposal
25 hrs · annual contract
- Microsoft 365 administration
- Device setup & migrations
- Helpdesk: WhatsApp, email, ticket
- Email security & Defender setup
Premium
16–30 users
Tailored proposal
50 hrs · annual contract · named lead
- Mail Shield → Fortress · 4 tiers
- Anti-ransomware + EDR/XDR
- SOC alerts + posture audit
- Backup + awareness training
Enterprise
30+ users
Tailored proposal
Unlimited · dedicated engineer · custom SLA
- Mail Shield → Fortress · 4 tiers
- Anti-ransomware + EDR/XDR
- SOC alerts + posture audit
- Backup + awareness training
- PROOF
- ANCHOR CLIENT
Trusted for both hosting and IT
Netball South Africa
We haven’t had to think our website or IT infrastructure since working with Stractiv8. Their team just makes it work — so ours can focus on netball.
Already a hosting or cyber client?
Add remote IT support and save 10% on the combined retainer. One team, one retainer, zero hassle.